Matan Kaan by GuruHotel

This is our second stay at the Matan Kaan. We love this hotel as far as location and the architecture of the hotel. It's well thought out, with public spaces to sit by the pool, browse a book in the outdoor reading area, eat in breakfast area, or sit outside in a rustic corner. A turtle water feature adds to the delightful outdoor touches. And the pool is large enough that several guests can use it at the same time. The beds were comfortable and the shower water was hot. The air conditioner worked perfectly and cooled the room nicely.

After moving to our third room…The first one was not what I reserved. ZI reserved a room with two double beds and they gave me a small dark room with one bed. The second room was on the third floor nice however the Air conditioner was not working. The third room was on the first floor with a nice balcony much more comfortable but no water pressure in the shower, and the water heater leaked onto my leather boots! After all was said and done I had to pay an additional 60 dollars for the “upgraded room”. Seriously? The location is good and the rooms are clean if you are fortunate to have one of the experienced housekeepers who are dedicated and very good! Unfortunately we had a terrible young man actually come in the room and never actually cleaned anything. Left his dirty cleaning rag in the sink, used my personal face cloth to wipe off the counters and hung up our dirty wet towels from the floor. Thank goodness I was able to speak to one of the other housekeepers, Sandra and she came in and cleaned our room immediately and continued to be our housekeeper for the duration of our stay! Breakfast was not included in our stay, and I do not recommend that anyone include it if you are a coffee drinker! There is an excellent coffee shop around the corner called La Dolce Vita!

Nice big room, very clean, good water pressure, nice tv, where u could log in with your Netflix account. different places to sit outside of the room. very good location and friendly staff. there was water in each floor to fill the water bottle.

Friendly staff, lovely setting with lots of different spaces to explore and enjoy including the shady main pool, a jungle garden, a terrapin pool, various sitting spaces with plug sockets and a fantastic view of the beach, sea, reef and jungle from the wonderfully refreshing small pool on the roof with shaded sitting area too, awesome for sunset drinks. Big rooms all different and artistically designed, we have a balcony and plenty of room for our family of 4. Comfy beds, good air con and shower.

The first impression upon arriving to this hotel is its architecture, curved lines in harmony with functionality. No doubt the Italian architect did a good job designing this hotel, the central location of the big swimming pool, the modern international art pieces and the roof details are paramount. Staff, as Jesus, was very friendly and always responded to our inquiries. Our stay of 10 days was very comfortable. The location is about 100 yards to the beach that had floating barriers for seaweed that affects beaches of Costa Maya. Nearby you will find many great restaurants, taxi stop right on hotel entrance, bus station about 200 yards away. The only downside possibly are the stairs if you are on the last floor (staff will handle your luggage), slightly slow WiFi (a problem in all Mahahual). We were lucky on our last day for they had announced electrical blackout in the city but we were not affected.